We are looking to continue to build our team of people who will buy into a culture of excellence and take pride in making our guest's experiences memorable at every opportunity. We acknowledge that our most valuable assets are our staff and we pride ourselves on developing future industry leaders.

We currently have the following positions available, but we also welcome applications from people with high-end hotel, bar, restaurant or cellar door experience.

If you are interested in applying, please email a cover letter and CV to work@jackalopehotels.com

Front Office Duty Manager

We’re seeking a proactive and dynamic Duty Manager to join our Front Office team. This hands-on role requires you to be the primary point of contact for both guests and internal departments, ensuring seamless communication and problem-solving. With no porters or concierge, you’ll be leading from the front—checking guests in and out, handling luggage, and quickly responding to guest needs.

Your ability to think on your feet, adapt to ever-changing situations, and be the go-to person for staff and guests alike will be crucial to your success. This is more than a desk job; you’ll be managing guest expectations, resolving challenges, and collaborating with other departments to ensure smooth operations during your shift.

Key Responsibilities
- Act as the main point of contact for all guest and departmental inquiries during your shift.
- Assist the Rooms Division Manager and Senior Duty Manager in maintaining high levels of guest satisfaction.
- Management of Guest Services team while on shift.
- Ensure smooth check-in and check-out processes (Opera System) and address special guest requests.
- Reconcile accounts, maintain accurate cash and credit transactions, manage valuables and ensure accurate record-keeping.
- Handle guest complaints with professionalism and implement effective solutions.
- Support all hotel departments and guest queries.
- Manage room bookings via online, email, and phone.

Who You Are
- Experienced in a similar role with an ability to roll the system and manage overnight operations.
- A problem solver who thrives in fast-paced, dynamic environments.
- Flexible and adaptable with a 7-day rotating roster.
- Passionate about delivering exceptional guest experiences.
- A humble, welcoming, and approachable individual with a genuine love for the hospitality industry.

What We Offer
- Competitive pay rates.
- 35% discount on dining and wine.
- Complimentary yearly hotel stays.
- Exclusive staff and family hotel discounts.
- Ongoing training and development opportunities.
- Reward and recognition programs.

Requirements
- Full working rights in Australia.
- Valid driver's license (auto/manual).
- RSA certificate (Responsible Service of Alcohol).

Front Office Guest Services Agent

At Jackalope, we blend luxury with the region’s rich winemaking heritage, offering our guests an unforgettable experience. With luxury accommodation, award-winning restaurants, a working winery, a 30-metre infinity pool spilling over the vines, and curated art installations, Jackalope stands as a unique destination on the Peninsula.

The Guest Service Agent is responsible for the smooth running of the Front Office Department at Jackalope. It’s an eventful role with many different areas of responsibility. The position requires an agent who can handle all types of people and situations. Day to day this role can change depending on what is happening in the business and this person needs to adapt easily to changing situations.

Key Responsibilities
- Greeting and checking-in and checking-out guests (System used : Opera)
- Providing support to all departments (food & beverage, housekeeping, administration)
- Maintain accuracy of cash and credit transactions within your department
- Providing personalised, high standard of service to all guests
- Assist with all guest inquiries and managing guest feedback
- Organising the day for the incoming arrivals
- Ensuring the service provided to our guests is of a high, 5-star standard

Your Attributes will include
- Experience within a hotel or hospitality establishment desirable
- Highly motivated, willingness to learn
- Immaculate grooming and presentation
- Customer service focused
- Capable of adapting to guests requests
- Adaptable and flexible with a rotating roster is vital
- Positive, friendly and caring attitude

F&B Attendants - Doot Doot Doot

Jackalope is an award winning boutique hotel on the Mornington Peninsula comprising of 44 rooms, combined with two hatted restaurants, art inspired cocktail bar, function & event space, an infinity pool, pool bar and amazing surroundings of our Willow Creek vineyard.

We are on the lookout for strong section waiters to join our team in Doot Doot Doot, our award winning, one hatted restaurant. A destination dining experience, offering high quality local produce with a purposeful focus on exploration, creativity and the delight that can be found in the unexpected.

The Role:
- Deliver amazing service to our guests in a beautiful setting
- Engage with them from start to finish, showcasing your talent for all things hospitality
- Follow our sequence of service to ensure consistent level of offering
- Work within a passionate, diverse and professional team
- Be responsible for your section through out the night

About you:
- Positive, humble and willingness to learn
- Love the hospitality industry and embrace the vibrant atmosphere
- Ability to work in a very fast paced, quick moving environment
- Strong focus on guest satisfaction and going above and beyond
- Excellent interpersonal, communication and time management skills
- The flexibility to work to a rotating roster, including weekends and public holidays
- We operate 7 days a week and restaurant opening times are 6pm - 10pm
- Own transport as there is no public transport options

The Benefits:
- Competitive rates of pay including tips
- Discounted dining and wine sales
- Complimentary spa treatments and night stays in the hotel
- Growth and development
- Staff meals

Requirements:
- RSA - Must attain Responsible Service of Alcohol certificate.
- WORKING RIGHTS - All candidates must have full working rights within Australia